In the course of a User / Subscriber using the website www.proratacar.com ("Website") and the Prorata Mobile
Application ("App") or availing the Services and Facilities hereunder, Prorata Technologies Pvt Ltd ("Company") may
become privy to the personal information of the user / subscribers, including information that is of a confidential
We value the trust you place in us that's why we insist upon the highest standards for secure communication and
customer information privacy. Please read the following statement to learn about our information gathering and
make sure you are aware of any changes, please review this policy periodically.
By visiting the website and / or App and / or using the Services you agree to be bound by the terms and conditions
By mere use of the Website/App, you expressly consent to our use and disclosure of your personal and non-personal
The Company has taken all reasonable measures to protect the confidentiality of the personal information and its
transmission through the internet and it shall not be held liable for disclosure of the confidential information
preserve the confidentiality of all information you provide to us, the Company maintains the privacy principles
The Company has policies and procedures concerning the collection, storage use and security of your information
that will help protect your privacy. This Policy endeavours to help us serve you while maintaining strict privacy
and security standards.
The Company collects several types of information which is primarily used to serve you better and maintain
authenticity of Services by identifying you. Details of such information (collectively called “Information”) are
1.1. Personal Information
Personal Information is Information collected that can be used to uniquely identify or contact you. Personal
* Your address,
* Your telephone number,
* Your e-mail address or other contact information,
* Your date of birth,
* Your gender,
* Your car ownership records,
* Information regarding your transactions on the Website/App, (including transaction history),
* Your financial information such as bank account information or credit card or debit card or other payment
* Internet Protocol address,
* Any other items of "sensitive personal data or information" as such term is defined under the Information
Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011
enacted under the Information Technology Act, 2000; Identification code of your communication device which you use
to access the Website/App or otherwise deal with any Company entity,
* Any other Information that you provide during your registration process, if any, on the Website/App
1.2. Non-Personal Information
Company may also collect information other than Personal Information from user(s)/subscriber(s) through the
Website/App when the user/subscriber visits and / or uses the Website/App. Such information may be stored in server
logs. This Non-Personal Information would not assist Company to identify you personally.
We will automatically receive and collect certain anonymous information in standard usage logs through our Web
server, including computer-identification information obtained from "cookies," sent to your browser from a
* web server cookie stored on your hard drive,
* an IP address, assigned to the computer which you use,
* the domain server through which you access our service,
* the type of computer you're using,
* the type of web browser you're using
You can terminate your account at any time. However, your information may remain stored in archive on our servers
even after the deletion or the termination of your account.
The Company may email you or post various surveys on Prorata Website and / or Prorata App. The surveys may request
for your demographic information (age, gender, and familiarity with Prorata Website and / or Prorata App, your
interests, content, products and services) and your feedback on services.
1.4. Customer Service Communications Information
The Company may collect personal Information, non-personal or other Information when you post or submit comments,
questions, complaints or suggestions regarding services.
1.5. Other Information
The Company also collects information regarding your usage of Prorata Website and / or Prorata App and services
(“Other Information”). Other Information includes, but is not limited to pattern of use of Prorata Website and / or
Prorata App by you, pages visited, posts/comments made on any page of Prorata Website and / or Prorata App etc.
2. Mode of Collection of Information
2.1. When you use Prorata Website and / or Prorata App, we collect and store your Information which is provided by
you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized
experience. This allows us to provide services and features that most likely meet your needs, and to customize
Prorata Website and / or Prorata App to make your experience safer and easier. More importantly, while doing so we
collect personal information from you that we consider necessary for achieving this purpose
2.2. We may collect your non-personal Information, just by you browsing our Website/App. When collecting personal
information from you we may indicate which fields are required and which fields are optional. You always have the
option to not provide information and not to use a particular service or feature on the Prorata Website and / or
Prorata App. We may automatically track certain information about you based upon your behaviour on Prorata Website
and / or Prorata App. We use this information to do internal research on our users' demographics, interests, and
behaviour to better understand, protect and serve our users. This information is compiled and analysed on an
aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website
or not), which URL you next go to (whether this URL is on Prorata Website and / or Prorata App or not), your
computer browser information, and your IP address.
2.3. We use data collection devices such as "cookies" on certain pages of the Website/App to help analyse our web
page flow, measure promotional effectiveness, and promote trust and safety. We may offer certain features that are
frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most
cookies are "session cookies" meaning that they are automatically deleted from your hard drive at the end of a
session. You are always free to decline our cookies if your browser permits, although in that case you may not be
able to use certain features on the Prorata Website and / or Prorata App and you may be required to re-enter your
password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on
certain pages of Prorata Website and / or Prorata App that are placed by third parties. We do not control the use of
cookies by third parties.
2.4. If you choose to use our services provided on the Website/App, we may collect information about your behaviour
pertaining to usage of services.
2.5. If you transact with us, we may collect some additional information, such as a billing address, a credit /
debit card number and a credit / debit card expiration date, account number and/ or other payment instrument details
and tracking information from cheques or money orders.
2.6. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we
will collect that information you provide to us. We retain this information as necessary to resolve disputes,
provide customer support and troubleshoot problems as permitted by law.
2.7. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us
correspondence about your activities or postings on the Website/App, we may collect such information into a file
specific to you.
2.8. We do use your contact information to send you offers based on your previous orders and your interests.
3. Use of Information
3.1. The Company undertakes not to disclose Information collected by the Company at any time to any third party
disclose Information in good faith:
if required by law or any authority;
* to protect and defend rights and interests of the Company, employees / agents of the Company , other users or the
* to address concerns raised by a third party.
3.2. The Company uses personal information to provide the services. To the extent the Company uses your personal
information to market to you, we will provide you the ability to opt-out of such uses. We use your personal
information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer
interest in our products and services, inform you about online and offline offers, products, services, and updates;
customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms
and conditions; and as otherwise described to you at the time of collection
3.3. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and
profile data about our users' activity on our Prorata Website and / or Prorata App.
3.4. We identify and use your IP address to help diagnose problems with our server, and to administer our Prorata
Website and / or Prorata App. Your IP address is also used to help identify you and to gather broad demographic
3.5. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact
information and demographic information (like pin code, age, or income level). We use this data to tailor your
experience at our Website/App, providing you with content that we think you might be interested in and to display
content according to your preferences.
3.6. Information collected can be used by the Company within the Company or by its affiliates/ contractors/ agents
for analysis and determination of statistics, demand and supply, pattern of usage etc.
3.7. We may share personal information with our other corporate entities and affiliates to help detect and prevent
identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of
our services; and to facilitate joint or co-branded services that you request where such services are provided by
more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing
unless you explicitly opt-in.
4. Cookies and Tracking Technology
4.1. A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back
from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We
place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your
personally identifiable information.
5. Links to other websites
5.1. The Prorata Website and / or Prorata App may carry links to other websites. Your use of and activity at such
other websites are at your own risk and the Company takes no responsibility regarding Information dissipated by you
at such websites.
6. Data Security
6.1. The Prorata and / or Prorata App have stringent security measures in place to protect the loss, misuse, and
alteration of the information under our control. Whenever you change or access your account information, we offer
the use of a secure server. Once your information is in our possession we adhere to strict security guidelines,
protecting it against unauthorized access.
6.2. Your Information will primarily be stored in electronic form however certain data can also be stored in
physical form. We may store, collect, process and use your data in countries other than Republic of India but under
compliance with applicable laws.
6.3. We may enter into agreements with third parties (in or outside of India) to store or process your information
or data. These third parties may have their own security standards to safeguard your information or data and we will
on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard
your information / data.
7. Obligations of visitors/customers/users
7.1. To help the Company protect Information, the visitors/customers/users are required to maintain the privy of
Information, ensure strength of password by using a combination of alphabets, numbers and special character and keep
changing the password on regular basis. The visitors/customers/users are also prohibited from communicating
information provided by the Company to a third party unless required by law or in compliance with agreements entered
between visitors/customers/users and the Company.
8. Disclaimer as to Loss
8.1. Although, the Company has ensured the security of Personal Information collected. However, considering the open
nature of Internet, such Information may be accessed by unauthorised entities/ software/ codes (“Hackers”). The
Company assumes no liability whatsoever with respect to access of Information by Hackers.
9. Sale, merger of the Company
9.1. Information collected by the Company is considered to be trade secret of the Company. As the owner of such
trade secret, the Company has right to disclose or sell the Information as an asset of the Company during any sale
10. Your Consent
10.1. By using the Prorata Website and / or Prorata App and/ or by providing your information, you consent to the
collection and use of the information you disclose on the Prorata and / or App in Prorata accordance with this
11. Changes to this Policy
11.1. The Company reserves the right to amend this Policy, from time to time, as required or in pursuance to change
in relevant laws.
what information we collect, how we use it, and under what circumstances we disclose it. However, any substantial
change to the Policy would be communicated to you through our website or through email as provided by you on the
Prorata website and / or Prorata App.
17:00) at the following coordinates:
Prorata Technologies Pvt Ltd Email: firstname.lastname@example.org